Refund Policy

1. Refund Eligibility

At TrackByGPS, we strive for full customer satisfaction. If you are not satisfied with our service, you may be eligible for a refund under the following conditions:

• Request is made within the first 7 days of the initial subscription.
• Technical issues on our end that prevent the service from functioning as described.
• Accidental double-billing for the same subscription period.

2. Non-Refundable Items

The following are generally non-refundable:

• Subscription renewals after the 7-day initial period.
• Hardware or device costs purchased through third parties.
• Custom integration or setup fees.
• Partial usage of a billing cycle (no pro-rated refunds for cancellations mid-month).

3. How to Request a Refund

To request a refund, please send an email to sales@trackbygps.com with your account details, transaction ID, and the reason for the request. Our billing team will review your case within 3-5 business days.

4. Cancellation

You can cancel your subscription at any time through your account settings. Upon cancellation, your service will remain active until the end of the current paid billing cycle.

5. Policy Changes

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.